Hi everyone,
We are working on overhauling how cancellation works at TCM.
Currently to cancel your membership at TCM you go through these steps.
Login
Click on your name in the top right corner
Click on Account Settings
Click on Manage subscription
Add a Reason (helps us make the club better for people)
Click on Cancel (NOT STAY)
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We are aware of some issues being caused by the recent overhaul to how memberships and subscriptions work for the club. Please do not worry as everything is tracked in PayPal & Stripe, if you are seeing "Not subscribed" Or have not received loyalty points for a recent payment, this is mostly a User Interface bug.
We will make 100% sure everything is resolved by the next spin, we are trying our best to fix everything up, ultimately we take anything related to loyalty points very seriousl
We are juggling around a few ideas on how to better handle rewards that have been unclaimed, there has only ever been one so far but we imagine there could be more.
The first and only unclaimed PC is the 24ct Gold PC as after 2 months of attempting to contact the recipient from multiple emails, we had no reply.
For this particular PC, we decided to spin again for it but it made us think about different options.
We have three options.
1. Spin again next month
2. Re-use the p
We thought, well, we knew it would be a good idea to give people updates about what is going on in the club since people might be wondering about the progress of the current build, their own
reward deliveries, what the next builds might be and overall how the club is going.
This is the beginning of that.
Let's start with the current build, The Last Epoch PC.
This is an extremely difficult build with a very intricate water cooling system and a details case mod which we had to 3D