Hi everyone,

First of all, I'd like to apologise to anyone who has been caused an inconvenience due to our cancel / refund system in the last 2 months or so.

Due to a change in PayPal where we had to migrate from what's called "IPN" to "Webhooks" in a rush as IPN is is being deprecated, a few bugs emerged without us knowing because there is nothing in PayPal's documentation which states IPN subscriptions are separate from Webhook subscriptions, this concept still makes no sense to me. What it means is, if someone subscribes through the IPN flow, their subscription does not trigger webhooks, this really bewildered us since the subscriptions look exactly the same in the PayPal dashboard and thus, the result caused complete havoc.

Since we changed from IPN to Webhooks, we also had to restructure how our data looks, changing the concept of how we format subscriptions entirely, this meant that Stripe subscriptions were not exempt from trouble.

While developing solutions and fixing everything, we tried our best to stay on top of emails and send out countless refunds and help everyone we could to manage their subscription, I personally dedicated a large portion of my day to dealing with the issues this migration caused.

It is possible to manage a subscription directly in the PayPal & Stripe dashboard but we understand that it is important for this process to be made as easy and fluid as possible, we really want to make sure members are happy with what we provide.

We worked tirelessly with one goal in mind, fix the cancellation process and the refund process, making it easy and hassle free for people trying to achieve these two things.

After rigorous testing extending weeks, we believe that the new subscription management dashboard is ready for use, it also now comes with email notifications to our team on failed cancellations and refunds, so we can proactively look into the problems and make sure members are happy.

Here's where you find it.

https://www.thecrimsonmarket.com/account



Click on the Manage Subscription button here.

This will take you to the new dashboard.

Here's what it looks like with the emails redacted.



This dashboard allows you to see each individual subscription, how many points you have accumulated for it and of course, cancel it.

Now we have also revamped and upgraded our refund system. Which you can find by clicking on terms & conditions in our footer.



And finding the refund policy.



And clicking the Refund Me button.

There you can select eligible subscriptions and refund them!

Remember, the most we can do is send triggers & events to PayPal and Stripe, we've tested it to our best ability so far but with third party integrations there can always be caveats, plus, software in general is complex and there can always be something missing.

We will continue to monitor everything and improve this system, there is a dedicated section of the team now working on making the Cancel & Refund systems are good as they can be with one main goal of making it easy for people to cancel. If people can also provide their reasons for cancelling and refunding, that is very helpful for us to improve the world wide gaming club for everyone else.

Please keep in mind we are a group of Family & Friends, while our group is growing, we are not at the scale of something like Facebook or Reddit, however, we take bugs and members very seriously and will work towards making things good and right a lot harder than an employee of a standard company as TCM is really a reflection of who we are and what we want to achieve. - However we are still human and can miss something here and there, I only ask that you let us know in a manner which helps us identify and fix the issue.

If you have any issues, please do not hesitate to email us or create a ticket on discord, I will happily be at your service 🙂 If you have any feedback for our cancellation and refunds are handled, please drop a comment below!

If you are here and are about to cancel or make a refund, thank you for your initial interest in TCM and our world wide gaming club, even if you signed up for free and left within your 30 day period, just know that the Golden Ticket was designed for people like you to have the opportunity to get the PC for free, so I'd like to thank you for trusting us and at least dipping your toes in 🙂 Have a good day!