Hi everyone,

We are working on overhauling how cancellation works at TCM.

Currently to cancel your membership at TCM you go through these steps.
 

Login

Click on your name in the top right corner

Click on Account Settings

Click on Manage subscription

Add a Reason (helps us make the club better for people)

Click on Cancel (NOT STAY)

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For anyone who has been burdened by the current process, please keep in mind that we did this as quickly as possible after we realised the PayPal dashboard was being a pain for people to cancel their subscription, especially in some countries where the PayPal dashboard is different to what we see in Australia where we figured it would be easy to manage. Our current system also cancels every single subscription you have with us in one go, I know some people don't want this as I've been messaged several times about people wanting to cancel just one of them but this should also show to people that we are not here trying to invent things to make it difficult for people to cancel the club, in fact we are trying to do the exact opposite we just do not have infinite time and resources to achieve what we want instantly.

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We want to make the cancellation process smoother for everyone, we are working on a dashboard dedicated for managing subscriptions individually so people can see exactly what's going on.

TCM wants members to not be frustrated by cancelling and we want to at least know why someone is cancelling so we can work on improving the club for our members.

If you have any feedback or feature requests in terms of managing a subscription which can involve cancelling or even resubscribing later, please add a comment below.