Hello, 

I received my pc last month and for the first two weeks did not have any problems. I went out of town for four days and when I came back home, last Thursday, the pc began to power off while gaming. I updated drivers, updated my BIOS, and eventually reset my pc. Today I saw that the gpu fans weren’t spinning and it was reaching around 100c before shutting down. I'm reaching out to see if anyone would have any suggestions or fixes. 

Hey, sorry to hear about that,

Could you try the below?

Open AMD Software: Right-click your desktop and select "AMD Software: Adrenalin Edition" or find it in your Start Menu.

Go to Tuning: Click the Performance tab, then select Tuning.

Enable Manual Tuning: Find the Tuning Control section and set it to Manual, as shown in this YouTube video.

Enable Fan Tuning: Turn on the Fan Tuning slider, then click Advanced Control to see the graph.

 

Let me know the results of this. I also notified the builder of this pc to come and help you out!

 

 

 

 

Hi, 

I followed your instructions so far and also tried to disable zero RPM. The fans never spun even though it seems like the GPU is running warm enough for them to activate.

Can you try setting the fan speed to 100%?

Have you tried re-seating the GPU & it's power cable?

The fans are, unfortunately, still unresponsive even at these settings. I also tried a stress test a moment ago and the GPU was around 74C without a fan response.

Yeah, I reseated the GPU earlier and also the two 6x2 cables, both going into the GPU and into the PSU.

Gday, this sucks to hear you're going through this DaWalrus. 

Now firstly, I would start by installing MSI AFTERBURNER, and seeing if the fans will spin if forced to. 

If you have used MSI Afterburner to force the fans on your brand new XFX Swift Radeon 9070XT to a set speed (e.g., 50% or 100%) and they still do not spin, this strongly indicates a hardware issue or a software conflict. 

 

 

Which could mean either there is a conflict of power between AMD Adrenalin and MSI Afterburner, or since the card is brand new and software control is failing, the fans themselves, the internal fan power connector on the PCB, or the card's fan control circuitry might be defective. A key indicator of this is that the fans likely do not spin briefly when you first boot your PC.

 

Do the fans slightly spin, or move at all when you first power on the PC?

The fans do not spin when the pc is booted. I tried to use MSI Afterburner yesterday to try to do exactly what you said and they didn’t respond. Also when I installed Afterburner I had uninstalled Adrenaline just in case there was a software conflict. 

Since the fans don't spin at all when the PC is booted on, then it extremely likely to be either the internal fan power connector on the PCB or the card's fan control circuitry must be defective, now due to the item still being under warranty, the next step is to send the GPU itself back to the manufacturer for RMA (Return Merchandise Authorization), where they would determine whether or not it is able to be fixed or if it just needs to be replaced.  

Thank you for your help. I just put in a support ticket with XFX. I can update this thread when I receive the fixed card/ new card to confirm that the issue is resolved.

Hey how did you go with the support ticket? Did they help you out? Let us know how we can help further 🙂

Hello, I am still in the process of resolving this with XFX. They sent out a fan so replace my original one and I am still having the same problems. They just asked me for a jpeg or pdf of the invoice for the GPU, to move along with the warranty servicing. Would it be possible for someone to send that to me? Thank you.

Hi, just checking in again to see if I can get that invoice or receipt for the GPU. Thank you.

Hey apologies for the wait on the reply, working on it!

Hi truly sorry for the late reply on this, was away for Christmas. 
 

I am sending you the invoice through a DM now.

 

No worries, I understand! Thank you, I will try to get that replacement now.

Hello, just wanted to update that I received the fixed GPU a few days ago and everything has been working fine. Thank you so much for your help figuring this out!