Jump to content

News

Unclaimed Rewards Strategy - Give us your opinion


Merzal#1414

128 views

We are juggling around a few ideas on how to better handle rewards that have been unclaimed, there has only ever been one so far but we imagine there could be more.

The first and only unclaimed PC is the 24ct Gold PC as after 2 months of attempting to contact the recipient from multiple emails, we had no reply.

For this particular PC, we decided to spin again for it but it made us think about different options.

We have three options.

1. Spin again next month
2. Re-use the parts to create a new design and build and spin for it
3. Auction off the computer where members will be able to bid on the computer with their loyalty points.

We want to know in particular, how this would effect the club in terms of member acquisition and retention.

Which option would make you feel even better about joining the club?
Which option would make you feel better about owning Loyalty Points?

We'd appreciate if you could leave your responses below as a comment.

Edited by Merzal#1414

8 Comments


Recommended Comments

First let me say it's awesome how you ask for the opinion of the members. Once again it just shows how committed you all are to making this such a great place for gamers.  I say spin the wheel again next month. Now way I would want to see that gold plated beaty scraped for a new build. Each one y'all have made is their own story.

  • Like 2
Link to comment

From a stand point of feeling good about being in the club I would say to spin it again. There are 2 ways I see this working for both you as the runners and us as the members.
1) Spin again for it in 2-3 months following the miss, this way you can have a bit of safety time padding around some of the bigger/intricate builds. 
2) Replace one of the mid-month console spins with the PC. This method maintains the 1 PC a month average rate and if you get to the point of high/low rollers then the second chance draw can be extended to the low rollers.

From a loyalty point view, I'd say any of the methods are good. Unless a person holds a large number of loyalty points then auctioning it wouldn't matter to them. I'm not sure how the split of points looks across all accounts, so that would be some data you could consider. Doing the auction might incentivize some people to buy more points though, so there is that to look at from a business model as well.

  • Like 1
Link to comment

1. Spin again next month.

3. Auction off the computer where members will be able to bid on the computer with their loyalty points.

 

These are my choices.  I think they are both equally fair in my opinion. I think it is great  you are asking the community to give feedback , rather than just trying to decide for yourselves.  Keep up the great work~~~

  • Like 1
Link to comment

Alright, so my personal opinion would definitely be to never pull a built computer apart, maybe I'm a wee bit biased on the topic, I would personally be sad to see a computer I built not being able to be used.

Now I like the idea of roll again next month, that's definitely more practical, but my personal favourite would be creating an auction for members to use Loyalty Points as a new way for people to engage as a community.


FYI: Using an open Q&A like this, where each member gets to be included in the conversation, is such a great way to handle these decision. 🙂

  • Like 1
Link to comment

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
Remove Ads
×
×
  • Create New...